Terms of Service

Effective Date: March 20, 2026  |  Last Updated: March 20, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at punchs-pizza.rest (the "Website") and all related services, including but not limited to online ordering, in-store dining, delivery, and catering services (collectively, the "Services").

By accessing our Website, placing an order, creating an account, subscribing to promotional communications, or otherwise interacting with our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. You also agree to our Privacy Policy, which is incorporated herein by reference and forms an integral part of this Agreement.

If you are accessing or using our Services on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms, and your acceptance of these Terms constitutes acceptance by that entity. In such cases, "you" and "your" shall also refer to that entity.

These Terms apply to all visitors, registered users, and others who access or use the Services. Users must be at least 13 years of age to use our Website. Users under the age of 18 must have the consent of a parent or legal guardian. By using our Services, you represent and warrant that you meet these age requirements.

2. Description of Services

Punch Pizza is a food service establishment operating in the United States. We offer a variety of food and beverage products, including but not limited to pizza, appetizers, salads, beverages, and desserts. Our Services include the following:

• Online Ordering: Customers may place food orders directly through our Website for pickup or delivery, subject to availability and applicable delivery zones.
• In-Store Dining: Customers may visit our physical location(s) to dine in, subject to available seating and operating hours.
• Takeout & Pickup: Customers may place orders in advance via our Website or by phone for convenient curbside or counter pickup.
• Delivery Services: We offer delivery services within designated geographic areas. Delivery availability, fees, and estimated times are provided at checkout and are subject to change without notice.
• Catering Services: We offer catering packages for events, gatherings, and corporate functions. Catering orders may be subject to separate agreements, minimum order requirements, and advance notice periods.
• Promotional Programs: From time to time, we may offer loyalty programs, discount codes, promotional offers, or special pricing, each subject to their own terms and conditions.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services. Menu items, pricing, availability, and hours of operation are subject to change without prior notice.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Services, you agree to:

• Provide accurate, current, and complete information when placing orders or creating an account.
• Maintain the confidentiality of any account credentials, including usernames and passwords.
• Promptly notify us of any unauthorized use of your account or any other security breach at [email protected].
• Use our Services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws, regulations, and ordinances.
• Treat our staff and other customers with respect and courtesy at all times.
• Provide valid payment information and ensure sufficient funds or credit are available at the time of purchase.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use our Website or Services for any fraudulent, deceptive, or unlawful purpose.
• Attempt to gain unauthorized access to any portion of our Website, servers, databases, or related systems.
• Transmit any viruses, malware, spyware, or other harmful code through our Website.
• Engage in any conduct that interferes with, disrupts, or overloads our Website infrastructure or servers.
• Harvest, collect, or store personal data of other users without their consent.
• Use automated bots, scrapers, crawlers, or other automated tools to access or interact with our Website without our prior written consent.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Services without our express written permission.
• Post, submit, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Circumvent, disable, or otherwise interfere with any security-related features of our Website.
• Place fraudulent or false orders with intent to obtain food products or services without proper payment.
• Engage in any activity that could damage the reputation or business interests of Punch Pizza.

Violation of any of the prohibited activities listed above may result in immediate termination of your access to our Services, and we reserve the right to pursue all available legal remedies, including civil and criminal action where appropriate.

4. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and the overall design and layout of the Website ("Content"), is the exclusive property of Punch Pizza or its content suppliers and is protected under the United States Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and other applicable intellectual property laws.

The Punch Pizza name, logo, and all related marks, trade names, and service marks are trademarks or registered trademarks of Punch Pizza in the United States and/or other jurisdictions. All other trademarks, product names, and company names appearing on this Website are the property of their respective owners. Nothing in these Terms grants you any right, title, or license to use any trademark, trade name, or service mark without our prior written consent.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with ordering food products and using our Services. This license does not include the right to:

• Modify or create derivative works based on our Content.
• Use any data mining, robots, or similar data gathering and extraction tools.
• Download or copy account information for the benefit of another merchant or business.
• Use our Content for any commercial purpose without our express written authorization.

Any unauthorized use of our intellectual property will constitute an infringement of our rights and may subject you to civil and/or criminal liability under applicable laws.

5. Online Ordering, Payment Terms, and Refund Policy

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items. We reserve the right to accept or decline your order at our discretion. An order is confirmed only upon our express acceptance, which will typically be communicated via an on-screen confirmation message or email notification.

5.2 Pricing

All prices displayed on our Website are in U.S. Dollars (USD) and are subject to applicable taxes. Prices are subject to change at any time without prior notice. In the event of a pricing error on our Website, we reserve the right to cancel the affected order(s) and notify you accordingly.

5.3 Payment Methods

We accept payment via major credit cards, debit cards, and other payment methods as indicated at checkout. By providing your payment information, you represent and warrant that: (a) you are authorized to use the designated payment method; (b) you authorize us to charge your payment method for the total amount of your order, including applicable taxes and delivery fees; and (c) all payment information provided is accurate and complete.

Payment processing is handled through secure third-party payment processors. We do not store complete credit card information on our servers. Your payment data is subject to the privacy policies and terms of service of the respective payment processors.

5.4 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you need to cancel an order, please contact us immediately at [email protected]. Cancellations may only be accepted before food preparation begins, at our sole discretion.

If you receive an incorrect or defective order, please contact us within 24 hours of receipt. We will review your complaint and, at our sole discretion, may offer a replacement, store credit, or partial/full refund. Refunds, if approved, will be processed to the original payment method within 5–10 business days.

5.5 Delivery Terms

Delivery fees, minimum order requirements, and estimated delivery times are provided at checkout and are estimates only. We are not responsible for delays caused by weather, traffic, third-party delivery services, or other circumstances beyond our reasonable control. Risk of loss and title for food items pass to you upon delivery to the designated address.

6. Allergen and Dietary Information

Punch Pizza makes every reasonable effort to provide accurate allergen and nutritional information for our menu items. However, our food is prepared in kitchens where allergens such as gluten, nuts, dairy, eggs, soy, shellfish, and other common allergens may be present. We cannot guarantee that any menu item is completely free from allergens.

If you have food allergies, sensitivities, or specific dietary requirements, it is your responsibility to notify our staff at the time of ordering. We strongly recommend that customers with severe food allergies consult with our staff before placing an order. Punch Pizza shall not be liable for any allergic reactions, adverse health effects, or dietary non-compliance resulting from the consumption of our food products.

7. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE.
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR SERVER IS FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in their entirety. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PUNCH PIZZA IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between Punch Pizza and you. Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you to their full extent. Nothing in these Terms shall limit or exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its parent company, subsidiaries, affiliates, officers, directors, shareholders, employees, agents, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service or any applicable law or regulation.
• Your use or misuse of the Website or Services.
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual obligations.
• Any content you submit, post, or transmit through our Website.
• Any fraudulent, false, or misleading information provided by you.
• Your negligence or willful misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and in such case, you agree to cooperate fully with us in asserting any available defenses.

10. Privacy Policy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose your personal information in connection with the Services.

As a business operating in the United States, we comply with applicable federal and state privacy laws, including the Federal Trade Commission Act (15 U.S.C. § 45) regarding unfair or deceptive acts and practices, and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents. If you are a California resident, you may have additional rights regarding your personal information, including the right to know, the right to delete, and the right to opt out of the sale of personal information.

By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy. Please review our full Privacy Policy available on our Website for complete details.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. These links are provided for your convenience and informational purposes only. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites or services. Your interactions with third-party websites or services are solely between you and those third parties. We encourage you to review the terms and privacy policies of any third-party websites you visit.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or the Services shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Punch Pizza is registered and principally operates, without regard to its conflict of law principles or provisions.

Subject to the Dispute Resolution provisions set forth in Section 13 below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the state where Punch Pizza's principal place of business is located. You hereby irrevocably submit to the personal jurisdiction of such courts and waive any objections to the exercise of jurisdiction over you by such courts or to venue in such courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and provide a written description of your dispute, including your name, contact information, and a detailed description of your claim and the relief you are seeking. We will attempt to resolve any dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within this period, either party may proceed with formal dispute resolution as described below.

13.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OF THE SERVICES, OR THE BREACH, TERMINATION, OR VALIDITY THEREOF, SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, WHICH ARE INCORPORATED HEREIN BY REFERENCE.

The arbitration shall be conducted in English, in the county or state where Punch Pizza's principal place of business is located, unless you and Punch Pizza agree otherwise in writing. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or unauthorized use of confidential information pending the resolution of a dispute through arbitration.

14. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you access or use our Website or Services. We reserve the right, in our sole and absolute discretion, to:

• Suspend or terminate your access to the Website or Services at any time, with or without cause and with or without notice.
• Remove or refuse to process any order that we believe, in our sole discretion, violates these Terms or any applicable law.
• Take appropriate legal action against users who engage in prohibited activities or violate these Terms.

You may stop using our Services at any time. If you have a registered account, you may request account deletion by contacting us at [email protected].

Upon termination of your access or account, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

15. Changes to Terms

Punch Pizza reserves the right to modify, update, or revise these Terms of Service at any time, at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where feasible, provide notice through a prominent notice on our Website or by email to the address associated with your account.

Your continued use of the Website or Services after any changes to these Terms become effective constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the revised Terms, you must immediately discontinue your use of our Services.

It is your responsibility to check this page regularly for any updates. Punch Pizza shall not be liable for your failure to review and comply with updated Terms.

16. Severability

If any provision, section, or part of these Terms of Service is found to be invalid, illegal, or unenforceable under applicable law by a court or arbitrator of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted from these Terms.

The invalidity, illegality, or unenforceability of any particular provision shall not affect or impair the validity, legality, and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect. The parties agree that the remaining provisions of these Terms shall be construed to carry out the original intent of the parties to the greatest extent possible.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other policies or agreements expressly incorporated herein by reference, constitute the entire agreement between you and Punch Pizza with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter hereof.

No waiver by Punch Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Punch Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Punch Pizza.

18. Force Majeure

Punch Pizza shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, earthquake, pandemic, epidemic, war, terrorism, civil unrest, labor disputes, government actions, internet or telecommunications failures, power outages, or any other event of force majeure. In such events, our obligations will be suspended for the duration of the force majeure event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable.

19. Accessibility

Punch Pizza is committed to ensuring that our Website is accessible to individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience any difficulty accessing our Website or any of our Services, please contact us at [email protected] and we will make reasonable efforts to assist you and address accessibility concerns.

20. Electronic Communications

By using our Website or Services, or by communicating with us via email, you consent to receiving electronic communications from Punch Pizza. These communications may include notices about your orders, account updates, promotional offers, and other information related to our Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any applicable legal communication requirements, including that such communications be in writing.

If you wish to opt out of promotional communications, you may do so by following the unsubscribe instructions included in any promotional email or by contacting us directly at [email protected]. Please note that opting out of promotional communications will not affect transactional communications related to your orders or account.

21. Contact Information

If you have any questions, concerns, complaints, or comments regarding these Terms of Service, your use of our Website, or our Services, please do not hesitate to contact us using the information below. We are committed to addressing your inquiries promptly and professionally.

For legal notices required under these Terms, please submit your correspondence in writing via email to [email protected] with the subject line "Legal Notice – Terms of Service." We will acknowledge receipt of legal notices within a reasonable time frame.

These Terms of Service were last updated on March 20, 2026.