Privacy Policy

This Privacy Policy describes how Punch's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at punchs-pizza.rest, place an order, use our services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner, in full compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive practices.

1. About Us

Punch's Pizza is a food service business operating in the United States. We are dedicated to providing our customers with high-quality pizza and dining experiences. As part of our operations, we collect and process certain personal information to deliver our services effectively and efficiently.

For any questions, concerns, or requests related to this Privacy Policy, you may contact us using the following information:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with us, you may provide us with personal information directly, including:

• Identity Information: Your full name, username, or similar identifier.
• Contact Information: Your email address, telephone number, billing address, delivery address, and any other address information you provide.
• Account Information: Login credentials such as username and password when you create an account on our website.
• Order Information: Details of food items ordered, special instructions, dietary preferences or restrictions you voluntarily share, and order history.
• Payment Information: Credit or debit card numbers, bank account details, or other financial information necessary to process your payments. Please note that full payment card details are processed by our secure third-party payment processors and we do not store complete card numbers on our systems.
• Communications: Any information you provide when you contact us through our website, email, phone, or social media channels, including the content of your messages, feedback, reviews, or complaints.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our website, we and our third-party partners automatically collect certain technical and usage information, including:

• Usage Data: Information about how you use our website, including the pages you visit, the time and duration of your visits, the links you click, the features you use, and how you navigate through our site.
• Device Information: Information about the device you use to access our website, including the type of device, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: Server log information including your Internet Protocol (IP) address, browser type, referring and exit pages, date and time stamps, and clickstream data.
• Location Data: General geographic location information derived from your IP address, or more precise location information if you grant us permission to access your device's location services for delivery purposes.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 of this policy for more detailed information about our use of cookies.

2.3 Information From Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media accounts to our services or interact with our social media pages, we may receive certain information from those platforms in accordance with their privacy policies and your privacy settings.
• Analytics Providers: Information about your online activity and behavior from analytics service providers.
• Delivery Partners: Information related to the fulfillment of your delivery orders from our third-party delivery service providers.
• Payment Processors: Confirmation and transaction information from our payment processing partners.
• Review Platforms: Publicly available reviews or feedback you may have posted about our business on third-party review platforms.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, as described below. We will only use your personal information when the law allows us to do so.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup.
• To create and manage your account on our website.
• To process your payments and prevent fraudulent transactions.
• To send you order confirmations, receipts, and updates about your orders.
• To respond to your inquiries, requests, and customer service needs.
• To resolve disputes and troubleshoot problems related to your orders or account.

3.2 Improving Our Services

• To analyze how customers use our website and services so we can improve them.
• To conduct research and development to enhance our menu offerings, website functionality, and overall customer experience.
• To monitor and analyze usage patterns and trends to optimize our website performance.
• To test new features, menu items, and service improvements.

3.3 Marketing and Communications

• To send you promotional offers, special deals, new menu announcements, and other marketing communications about Punch's Pizza, provided you have not opted out of receiving such communications.
• To personalize your experience on our website and show you content and offers that are relevant to your interests and order history.
• To administer loyalty programs, contests, sweepstakes, or other promotional activities you may participate in.
• To measure the effectiveness of our marketing campaigns and communications.

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, or safety of Punch's Pizza, our customers, or others.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To establish, exercise, or defend legal claims.

4. Sharing Your Information With Third Parties

We do not sell, rent, or lease your personal information to third parties for their own independent marketing purposes. However, we may share your information with certain trusted third parties in the following circumstances:

4.1 Service Providers

We share personal information with third-party service providers who perform services on our behalf and under our instructions. These service providers are contractually obligated to protect your information and may not use it for their own purposes. Categories of service providers include:

• Payment Processors: To securely process your payment transactions.
• Delivery Partners: To fulfill delivery orders and provide you with delivery tracking and status updates.
• Cloud Hosting and IT Services: To store data and maintain our website infrastructure.
• Email and Communication Services: To send transactional emails, order confirmations, and marketing communications.
• Analytics Providers: Such as Google Analytics, to help us understand how users interact with our website.
• Customer Support Tools: To manage and respond to customer inquiries and support requests.
• Marketing and Advertising Platforms: To deliver targeted advertising and measure campaign performance.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other lawful governmental or regulatory request.
• Enforce our Terms of Service or other applicable agreements.
• Investigate potential violations of our policies.
• Protect the rights, property, and safety of Punch's Pizza, our employees, customers, or the public.
• Detect, prevent, or address fraud, security breaches, or technical issues.

4.3 Business Transfers

In the event that Punch's Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or uses of your personal information, and any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

5. Data Security

The security of your personal information is important to us. We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) technology to encrypt data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who need it to perform their job functions, and who are subject to strict confidentiality obligations.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Regular Security Assessments: We regularly review and update our security practices to address new threats and vulnerabilities.
• Password Protection: User accounts are protected by passwords, and we encourage you to use strong, unique passwords and to not share your login credentials with others.
• Data Minimization: We only collect the personal information that is necessary for the purposes described in this policy.

In the event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable law, including relevant state data breach notification statutes.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights to the extent required by law.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with the following rights:

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we offer all users the following rights to the extent practicable:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct or update inaccurate or incomplete personal information we hold about you.
• Right of Deletion: You may request that we delete your personal information, subject to applicable legal requirements and exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: punchs-pizza.rest

We will respond to your request within the timeframe required by applicable law. For California residents, we will respond to verifiable consumer requests within 45 days, with the possibility of a single 45-day extension when reasonably necessary. We may need to verify your identity before processing your request to protect your privacy and security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods we apply depend on the type of information and the purpose for which it was collected:

When personal information is no longer required for its original purpose and no legal obligation requires us to retain it, we will securely delete, anonymize, or destroy it in accordance with our data retention and disposal procedures.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work efficiently, improve user experience, and provide information to website owners about how users interact with their sites.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionalities such as page navigation, maintaining your shopping cart, and logging into your account. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and login details.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests and to measure the effectiveness of our advertising campaigns.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to control cookies through their settings preferences. You can also opt out of certain types of cookies through our cookie consent tool when you first visit our website. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are under the age of 18, please do not use our website or provide any personal information to us. If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon becoming aware that we have collected personal information from a child under the age of 13 without appropriate consent, we will take steps to delete that information as quickly as possible.

For individuals between the ages of 13 and 17, we encourage parents and guardians to supervise their use of our website and to contact us with any concerns about their child's privacy.

10. International Data Transfers

Punch's Pizza is based in the United States, and our primary operations and data processing activities take place within the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection and privacy laws may differ from those in your country of residence.

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States for the purposes described in this Privacy Policy.

If we transfer personal information outside of the United States for processing by our service providers or partners, we will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law. These safeguards may include entering into data transfer agreements with our service providers that incorporate standard contractual clauses or other legally recognized transfer mechanisms.

11. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, there is no universally accepted standard for how companies should respond to DNT signals, and we do not currently alter our data collection and use practices in response to DNT signals from browsers. However, you can manage your cookie preferences through our cookie consent tool as described in Section 8 of this policy.

We will continue to monitor developments in DNT standards and may update our practices accordingly.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services, including social media platforms, delivery partner portals, and review sites. This Privacy Policy does not apply to those third-party websites or services. We encourage you to read the privacy policies of any third-party websites or services you visit, as they may have different data collection and handling practices than ours.

We are not responsible for the privacy practices, content, or security of any third-party websites or services linked from our website. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

13. State-Specific Privacy Rights

In addition to the California rights described in Section 6, residents of other states may have additional rights under their respective state privacy laws. The following is a summary of some of these rights:

13.1 Virginia Residents (VCDPA)

Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the right to access, correct, delete, and obtain a copy of their personal data, as well as the right to opt out of the processing of their personal data for targeted advertising, sale of personal data, or profiling. To exercise these rights, please contact us at [email protected].

13.2 Colorado Residents (CPA)

Under the Colorado Privacy Act (CPA), Colorado residents have similar rights to those described above, including the right to access, correct, delete, and obtain a copy of their personal data, and the right to opt out of targeted advertising and the sale of personal data. Please contact us to exercise these rights.

13.3 Connecticut and Other States

We respect the privacy rights afforded to residents of other states with applicable privacy laws. If you are a resident of a state with a consumer privacy law and wish to exercise your rights, please contact us at [email protected], and we will work with you to the extent required by applicable law.

14. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can address your concerns directly. Please reach out to us at:

We will investigate your complaint and respond within a reasonable timeframe.

14.1 Filing a Complaint With Regulatory Authorities

If you are not satisfied with our response to your complaint, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC handles complaints related to unfair or deceptive business practices, including privacy violations. You can file a complaint at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Residents: California residents may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov, or with the California Attorney General's Office at oag.ca.gov.
• Your State Attorney General: Most states have an Attorney General's office that handles consumer protection and privacy complaints. You can find your state Attorney General's contact information through your state government website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:

• Posting the revised Privacy Policy on our website with a new "Last Updated" date.
• Sending you an email notification if you have an account with us or have opted in to receive communications from us.
• Displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team: